Frequently Asked Questions
Straight answers to how Qymera works: projects, pricing, payment plans, and how we support SMEs worldwide.
If you can’t find what you’re looking for here, just send us a message from the Contact or Get a Quote page.
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We’ve grouped our most common questions by topic. Click a category to jump straight to it, or scroll and open any question that applies to you.
General & Process
What exactly is Qymera?
Qymera is a digital solutions brand operated by RYANES Holdings. We focus on four core suites for SMEs worldwide:
- Web Development & Presence – multilingual WordPress/Elementor sites, landing pages, and e-commerce.
- Collateral & Branding – logos, business cards, decks, brochures, and other business collateral.
- Hosting (coming soon) – managed WordPress hosting, domains, and security.
- Cloud & Integrations (coming soon) – light DevOps, automations, and integrations on modern cloud platforms.
You can start with a single service or a combined Qymera Suite package.
Who is Qymera designed for?
Primarily small and mid-sized businesses, startups, and solo founders who need professional digital infrastructure without enterprise-agency pricing.
We’re especially well-suited for:
- SMEs going multilingual (e.g., English + another language).
- Service businesses and ecommerce brands needing a clean, modern web presence.
- Founders who want clear scope, transparent pricing, and payment plan options instead of vague hourly bills.
How does a typical project start?
Most projects follow this path:
- Inquiry / Quote Form – You submit key details about your business, goals, languages, and budget.
- Follow-up Questions (if needed) – We clarify scope, content readiness, and any special requirements.
- Proposal & Pricing – You receive a written proposal with scope, timelines, and a fixed or phased price.
- Deposit & Onboarding – Once you approve and pay the deposit, we schedule the project and send onboarding instructions.
- Design → Build → Review → Launch – We work through agreed milestones with check-ins and revision rounds.
How long does a project usually take?
It depends on scope and how ready your content is, but as a rough guide:
- Small brochure site (3–5 pages): about 3–5 weeks
- Standard SME site (6–10 pages): about 4–8 weeks
- E-commerce builds: about 6–10+ weeks, depending on product count and complexity
- Collateral-only projects: from a few days to a few weeks, depending on the package
Timelines assume you can provide content, feedback, and approvals on schedule.
How many revision rounds are included?
Each package includes defined revision rounds per major deliverable (e.g., homepage design, logo concept, key layouts).
Revisions are meant to refine an approved direction, not repeatedly start over. If you need extra rounds or a big change in direction after approval, we’ll always discuss it and, if necessary, provide a small revised quote.
Can I start small and upgrade later?
Yes. Many clients begin with a Launch or EC Lite build and later upgrade to Growth, Scale, or a full Qymera Suite bundle when their business and budget grow.
We design your structure so you can add pages, translations, features, or collateral later without throwing everything away and starting from scratch.
Web Development & E-Commerce
What platforms and tools do you use for websites?
We primarily build on WordPress with Elementor for flexibility and long-term maintainability.
Depending on the project, we may also use:
- WooCommerce for e-commerce,
- Carefully selected premium plugins for forms, multilingual content, security, and speed,
- Custom HTML/CSS/PHP where needed to fill gaps that page builders can’t handle cleanly.
What’s included in a standard website package?
A typical Standard Website package includes:
- A modern, responsive WordPress site (Launch / Growth / Scale tier).
- Design and layout for the agreed number of pages.
- Basic SEO setup (titles, meta descriptions, clean structure).
- Contact forms and basic integrations (e.g., email, calendar links).
- Multilingual structure where applicable.
- Pre-launch testing on major devices and browsers.
Exact inclusions are listed in your specific proposal and on the Web Development page.
Do you offer custom web applications or only WordPress?
Our main focus is high-quality WordPress/Elementor builds with smart integrations and automations. For highly custom web applications, we may:
- Integrate existing third-party tools, or
- Refer you to a specialized development partner if your needs go well beyond a CMS + integrations model.
How do you handle multilingual websites?
We plan the site structure and content model around the languages you need from the beginning. Typically this includes:
- Language switching and clear URL structure (e.g., /en/, /fr/).
- CMS setup so you can edit translations side-by-side.
- A content plan that clarifies what will be translated now vs. later.
We don’t machine-translate your content by default; you can provide translations, or we can coordinate a translator at additional cost if needed.
What do you need from me to start a web project?
At minimum:
- Your brand basics – logo, colors, fonts (or we can create them in a collateral package).
- A rough idea of your site structure – main pages, features, languages.
- Any existing content (text, images, downloads).
- Access to relevant accounts (e.g., current host, domain registrar) if we’re migrating or rebuilding.
If you’re not sure where to begin, we’ll guide you through a simple content checklist after onboarding.
Do you handle ongoing content updates?
We can, but it’s optional. Most clients choose one of:
- Hand-off with training: We build, then show your team how to update pages, blog posts, and basic content.
- Ongoing support plan: You retain us to handle periodic changes, landing pages, or technical tweaks.
Ongoing support is typically scoped and billed separately from the initial build.
Collateral & Branding
What kinds of collateral do you create?
Qymera’s collateral suite covers most day-to-day visual needs for SMEs, including:
- Logos and basic brand marks
- Business cards and stationery
- Pitch decks and investor presentations
- Brochures, one-pagers, and PDFs
- Social media and ad templates
- Simple brand guidelines or mini brand kits
Packages and a la carte options are detailed on the Collateral page.
What’s the difference between a logo refresh and full branding?
- A logo refresh typically means updating or modernizing an existing mark while keeping the core idea recognizable.
- Full branding goes deeper: logo system, supporting typography, colors, layout rules, and collateral templates that create a cohesive visual language.
We’ll recommend the best approach based on your current assets and long-term plans.
Can you match or extend an existing brand?
Yes. If you already have a brand, we can:
- Work inside your existing guidelines, or
- Extend them (e.g., new templates, new layouts, additional color usage) while staying on-brand.
We’ll usually ask for your existing logo files, any brand docs, and sample materials before we begin.
How do you deliver collateral files?
You’ll receive:
- Print-ready PDFs for print materials (e.g., business cards, brochures).
- Source files where included in your package (for example, AI/PSD/INDD or editable presentation files).
- Web-optimized formats (PNG/JPG/SVG) for digital usage.
Exact file types and handoff format are described in your proposal.
Pricing, Payment & Plans
How does Qymera price projects?
We primarily use fixed or phased pricing, not open-ended hourly billing. Pricing is based on:
- Scope and complexity (pages, features, integrations)
- Content readiness and languages
- Timeline and any special requirements
You can see reference ranges on the Home, Web Development, and Collateral pages, and every project gets a written quote or proposal.
What currencies do you accept?
Qymera is operated by RYANES Holdings Co., Ltd. (Japan) and RYANES Holdings Inc. (Canada).
- If your billing address is in Japan, your invoices are typically issued by RYANES Holdings Co., Ltd., normally in JPY (¥).
- If your billing address is outside Japan, your invoices are typically issued by RYANES Holdings Inc. in the appropriate currency (e.g., CAD or another agreed currency).
Details are listed in your proposal and on your invoice.
Do you offer payment plans?
Yes. For many projects we can split the cost into phased payments (for example: deposit → mid-project → pre-launch or upon completion).
For larger or more complex projects, we may discuss multi-month payment plans. Eligibility depends on:
- Total project value
- Timeline
- Your history with Qymera (for returning clients)
The Home and Quote pages highlight that payment plans are available; final terms are always confirmed in your written proposal.
Are deposits refundable if I change my mind?
In general, deposits are not refundable once we’ve reserved time and started planning or production. They cover:
- Scheduling your project
- Initial discovery and planning
- Early design, structure, or technical setup work
Details are explained in the Refund & Conflict Resolution Policy and your proposal.
What happens if my payment is late?
If payment is significantly overdue:
- We’ll usually send a reminder and give you a brief window to catch up.
- If it remains unpaid, we may pause work or limit access to certain deliverables or ongoing services until the account is brought up to date.
Late or unpaid invoices are also governed by the Terms of Service and the Refund & Conflict Resolution Policy.
Hosting & Cloud (Future Services)
Do you provide hosting?
Managed hosting is part of Qymera’s roadmap. The plan is to offer:
- Optimized WordPress hosting for Qymera-built sites
- Managed updates, backups, and monitoring
- Domain registration and DNS management
Until that’s live, we can:
- Help you choose a suitable third-party host, and
- Configure your site there as part of your project.
Will I be locked into Qymera hosting?
No. A core principle is that your business shouldn’t be trapped in a provider’s ecosystem. Even if you host with us in future:
- Your site will remain portable WordPress/Elementor.
- We can help migrate it to another provider if you ever outgrow our hosting or prefer a different arrangement.
What do “Cloud & Integrations” actually mean?
This suite is focused on connecting tools, not building massive custom infrastructure. Typical use cases might include:
- Connecting your site to CRMs, email tools, or booking systems
- Automating notifications or basic workflows
- Setting up lightweight infrastructure on providers like AWS for specific needs
As these services roll out, we’ll update the site with concrete examples and packages.
Region, Legal & Ownership
Who am I actually contracting with – Qymera or RYANES?
“Qymera” is the brand name. Legally, you contract with one of the RYANES entities:
- RYANES Holdings Co., Ltd. (Japan) – for clients with billing addresses in Japan.
- RYANES Holdings Inc. (Canada) – for clients with billing addresses outside Japan.
This is clearly stated in the Terms of Service, Privacy Policy, and on your proposal/invoice.
Who owns my website and collateral after the project is paid?
Once all project fees have been paid:
- You own the final approved deliverables created specifically for you (site layouts, copy we created for you, collateral designs, etc.), subject to third-party licenses (plugins, fonts, stock images, etc.).
- Qymera retains ownership of reusable Qymera Materials (underlying frameworks, templates, code snippets, internal tools), but you have a license to use them as part of your project.
Practically, that means you can continue using your site or collateral even if you stop working with us, as long as you respect third-party license terms.
Can Qymera show my project in its portfolio?
By default, yes—unless we agree otherwise in writing.
We may showcase:
- Screenshots or mockups of your site
- Your logo and brand name
- High-level descriptions of what we built
We will not share confidential information, private data, or non-public business details. If you have strict confidentiality needs (e.g., stealth projects), tell us early and we’ll accommodate that in your agreement.
Support, Handover & Maintenance
Will I be able to edit my own site after launch?
Yes. One reason we use WordPress + Elementor is so non-developers can manage a lot of content themselves.
At handover we can:
- Provide a short walkthrough or training session.
- Create basic documentation or screen captures for recurring tasks (adding posts, editing text, swapping images).
Do you offer ongoing maintenance and support?
Yes, but it’s optional. After launch, you can:
- Manage your own updates and only contact us for occasional changes, or
- Choose a support/maintenance plan for updates, small fixes, and minor content changes.
Maintenance plan details are usually customized based on your site’s complexity.
What happens if something breaks after launch?
During the initial warranty window (defined in your proposal), we’ll fix launch-related bugs at no additional cost.
After that:
- Many small fixes are covered under support plans.
- For something outside a plan, we’ll give you a quick assessment and either:
- Fix it under a small support task, or
- Provide a quote if it’s more complex.
Can you take over an existing site you didn’t build?
Sometimes, yes—especially if it’s already WordPress/Elementor and reasonably structured. We would first:
- Audit the site for structure, security, and plugin health.
- Decide together whether it’s best to fix, refresh, or rebuild.
If the codebase or setup is too fragile, we may recommend a rebuild for long-term stability.