Terms of Service

These Terms explain how Qymera, a brand of RYANES Holdings Co., Ltd. (Japan) and RYANES Holdings Inc. (Canada), provides its services and works with clients worldwide.

If anything here is unclear, please contact us before starting your project.

Use a simple list of anchor links. Each item links to the corresponding section further down the page.

0. About Qymera and RYANES

Qymera (“Qymera”, “we”, “us”, “our”) is a brand and operating division of:

RYANES Holdings Co., Ltd., incorporated in Japan, and
RYANES Holdings Inc., incorporated in Canada

(collectively, “RYANES”).

These Terms of Service (“Terms”) govern your use of Qymera-branded websites, products, and services (collectively, the “Services”). By engaging Qymera or using any of the Services, you agree to be bound by these Terms. If you do not agree, you should not use the Services.

1. Services We Provide

Qymera provides digital solutions for small and mid-sized businesses, including but not limited to:

Web Development & Digital Presence – Multilingual websites, landing pages, e-commerce builds, and custom projects.
Collateral & Branding – Logos, business cards, brochures, brand kits, decks, and related design assets.
Hosting Services (where applicable) – Managed hosting, domains, security configuration, and monitoring.
Cloud Solutions & Integrations (where applicable) – Integrations, automations, and infrastructure using third-party cloud platforms.

The specific Services you receive will be defined in your proposal, quote, package description, or written agreement (collectively, the “Order”).

2. Eligibility

By using the Services, you confirm that you:

Are at least 18 years of age;
Have the legal authority to enter into a binding contract on behalf of yourself or your organization; and
Will provide accurate and complete information during onboarding and keep it up to date.

3. Scope of Services

Qymera will provide the Services described in your Order.
Any work requested that falls outside the agreed scope (for example, new features, extra pages, or additional design rounds) may be treated as additional work and quoted separately at our then-current rates.
We may recommend phased or staged delivery (for example, initial launch → enhancements → integrations) to keep scope and budget clear.

4. Client Responsibilities

You agree to:

Provide content, assets, and access
- Supply all required text, images, translations, brand assets, login details, and system access needed for us to deliver the Services.
Ensure content legality
- Ensure that all content and materials you provide do not infringe any third-party rights or applicable laws.
Respond and approve in a timely manner
- Review drafts, designs, and staging versions promptly, and provide approvals or feedback within a reasonable time.
Maintain valid payment methods
- Pay invoices on time and maintain valid payment methods for any subscriptions or ongoing Services.

If delays occur because required content, access, or approvals are missing, the project timeline may be adjusted accordingly.

5. Acceptable Use

You may not use the Services, or request that Qymera create, host, or integrate content, for purposes that:

Violate any applicable laws or regulations;
Promote hate, violence, or illegal activity;
Involve spam, fraud, phishing, or other abusive behavior;
Distribute malware or attempt to compromise the security or privacy of others.

Qymera reserves the right to refuse, suspend, or terminate Services where a project or content clearly violates these principles or exposes RYANES to unreasonable legal or reputational risk.

6. Payments & Billing

Unless otherwise stated in your Order:

All fees are listed in Japanese Yen (JPY) or another currency specified in your Order.
Project fees are invoiced according to the agreed payment schedule (for example, deposit + milestone + final payment).
Ongoing Services (such as hosting, support, or maintenance) are billed monthly or annually in advance.
Invoices are due by the date specified on the invoice. Late payments may result in:
- Suspension or restriction of access to the Services, and/or
- Late fees or interest where permitted by law.

You are responsible for any bank charges, transfer fees, or currency conversion costs incurred when paying invoices.

7. Revisions & Change Requests

Unless otherwise specified in your Order:

Each major deliverable (for example, homepage layout, logo concept, or key page design) includes a reasonable number of revision rounds, typically as specified in your proposal.
Revisions are intended for adjustments to the approved direction, not for complete redesigns.
Requests that substantially change the scope (for example, new navigation structure, new features, or a new design direction after approval) may be treated as change requests and quoted separately.

Qymera will always notify you if a requested change is likely to affect scope, price, or timeline before proceeding.

8. Refunds & Cancellations

Deposits and initial payments are generally non-refundable, as they reserve production time and cover initial planning work.
If you cancel a project before completion, you are responsible for paying for all work performed up to the effective date of cancellation, minus any payments already made.
Refunds for partially delivered Services, if any, are at Qymera’s reasonable discretion and based on the proportion of work already completed.

If your Order specifies refund or cancellation terms, those terms take precedence over this section.

9. Intellectual Property

Client Content

You retain ownership of all content you provide, including text, images, logos, and data (“Client Content”).
You grant Qymera a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Client Content solely for the purpose of delivering the Services.

Deliverables

Upon full payment of all fees due for the project, you own the final approved deliverables created specifically for you (for example, final layouts, configurations, and design files), subject to:
- Any third-party tools, plugins, fonts, stock images, or software that remain governed by their own licenses.

Qymera Materials

Qymera retains ownership of its pre-existing and reusable components, including frameworks, templates, scripts, processes, and proprietary tools (“Qymera Materials”).
To the extent Qymera Materials are included in your deliverables, you receive a non-exclusive license to use them as part of your project, but you do not gain ownership of the underlying Qymera Materials.

10. Portfolio Use & Attribution

Unless otherwise agreed in writing:

Qymera may display your project (such as public URLs, screenshots, and your logo) in its portfolio, marketing materials, and presentations.
Qymera will not disclose confidential business information or non-public data.
If you require strict confidentiality (for example, stealth launches), you must inform us in advance so we can address this in a separate agreement where possible.

11. Subcontractors & Third Parties

Qymera may work with vetted subcontractors, freelancers, or partner companies to help deliver parts of the Services.
Qymera remains responsible for the overall quality of the deliverables it provides to you.
Some Services rely on third-party platforms and vendors (for example, hosting providers, cloud platforms, domain registrars, payment processors, or plugins).
- Your use of those third-party services is also subject to their own terms and policies.

12. Hosting & Cloud Services

This section applies if you purchase hosting, infrastructure, or cloud-related Services from Qymera.

Qymera will manage hosting environments, domains, and security as described in your plan or Order.
You are responsible for keeping your login credentials secure and for any activity performed under your accounts.
While Qymera aims for high availability, no service can be guaranteed to be 100% uninterrupted or error-free.
Qymera is not liable for downtime, data loss, or interruptions caused by:
- Third-party providers (such as cloud platforms, domain registrars, or email services), or
- Events outside Qymera’s reasonable control (such as network outages, natural disasters, or other force majeure events).

Unless explicitly agreed in writing, you remain responsible for meeting any industry-specific compliance or data retention requirements.

13. Confidentiality

Both you and Qymera agree to:

Treat as confidential all non-public business, technical, or financial information received from the other party in connection with the Services;
Use such information only for providing or receiving the Services; and
Restrict disclosure to people and subcontractors who need to know it for the project and who are bound by confidentiality obligations.

These obligations continue after the end of the project, except for information that:

Becomes public through no fault of the receiving party;
Was already lawfully known to the receiving party; or
Must be disclosed by law or court order (in which case, where permitted, reasonable notice will be given).

14. Limitation of Liability

To the maximum extent permitted by law:

Qymera and RYANES are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to the Services or these Terms.
Qymera’s total aggregate liability for any claim is limited to the amount you paid to Qymera for the Services during the three (3) months immediately preceding the event giving rise to the claim.
You are responsible for maintaining appropriate backups of your data and for ensuring your use of the Services complies with any laws or regulations that apply to your business.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Term & Termination

These Terms apply from the moment you first use the Services or accept an Order and continue until terminated as set out here.
Either party may terminate an Order or ongoing Services if the other party materially breaches these Terms and does not cure the breach within fourteen (14) days of receiving written notice.
Qymera may suspend or terminate Services immediately if:
- Payments are significantly overdue;
- The Services are used in violation of the Acceptable Use section; or
- Continued service would expose Qymera or its providers to unacceptable legal, security, or reputational risk.

Upon termination:

You remain responsible for paying all amounts due for Services provided up to the effective date of termination.
You are responsible for exporting or backing up any data or content you wish to retain.

16. Changes to the Services

Qymera may improve, modify, or discontinue parts of the Services from time to time (for example, introducing new features or retiring older ones). Where such changes materially affect existing clients, Qymera will provide reasonable notice where practical.

17. Changes to These Terms

Qymera may update these Terms periodically.

When we do, we will update the Effective Date at the top of this page.
The updated Terms will apply to all new Orders and, after a reasonable notice period, to ongoing Services.

If you do not agree to the updated Terms, you should stop using the Services and notify us in writing.

18. Contracting Entity & Governing Law by Region

The contracting entity and governing law depend on your billing address:

Customers with billing addresses in Japan

Your contract is with RYANES Holdings Co., Ltd.
These Terms and any disputes arising out of or relating to them are governed by the laws of Japan, and you agree to the exclusive jurisdiction of the courts of Japan (for example, the Tokyo District Court), unless we agree otherwise in writing.

Customers with billing addresses outside Japan

Your contract is with RYANES Holdings Inc.
These Terms and any disputes arising out of or relating to them are governed by the laws of [Insert Province/State, e.g., Ontario, Canada], and you agree to the exclusive jurisdiction of the courts of [Insert City/Region], unless we agree otherwise in writing.

(You can fill in the province/city once your Canadian side is fully locked in.)

19. Contact

If you have any questions about these Terms or the Services, you can contact us at:

Email: hello@qymera.net